Helpful Guides
Top Categories
Coronavirus
PCR Test Instructions
Video Instructions
Step 1
step 2
- (2a) Complete the details on your lab return form.
- (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood spot card.
- (2c) Place the blood spot card into the sample bag provided.
- (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.
step 3
- (3a) Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
- (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
- (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
- (3c) Please return your sample on a Monday – Thursday using any Royal Mail postbox.
Antibody Test Instructions
Video Instructions
Step 1
Step 2
- (2a) Complete the details on your lab sample form.
- (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood collection tube.
- (2c) Place the sample into the sample bag provided.
- (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.
Step 3
- (3a) Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
- (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
- (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
- (3d) Please return your sample on a Monday-Thursday using any Royal Mail priority postbox.
Allergy & Intolerance Tests
Food Allergy (IgG4) Test
Important: Activate your test online before you return your sample to avoid delays.
Video Instructions
Step 1
step 2
- (2a) Complete the details on your lab sample form.
- (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood spot card.
- (2c) Place the blood spot card into the sample bag provided.
- (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.
step 3
- (3a) Insert your bagged sample into the self-seal envelope provided.
- (3b) Apply the postage paid shipping label to the return envelope.
- (3c) Please return your sample on a Monday -Thursday using any Royal Mail postbox.
Food Intolerance (IgE) Test
Important: Activate your test online before you return your sample to avoid delays.
Video Instructions
Step 1
step 2
- (2a) Complete the details on your lab sample form.
- (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood spot card.
- (2c) Place the blood spot card into the sample bag provided.
- (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.
step 3
- (3a) Insert your bagged sample into the self-seal envelope provided.
- (3b) Apply the postage paid shipping label to the return envelope.
- (3c) Please return your sample on a Monday -Thursday using any Royal Mail postbox.
Combination Allergy And Intolerance Test
Important: Activate your test online before you return your sample to avoid delays.
Video Instructions
Step 1
step 2
- (2a) Complete the details on your lab sample form.
- (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood spot card.
- (2c) Place the blood spot card into the sample bag provided.
- (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.
step 3
- (3a) Insert your bagged sample into the self-seal envelope provided.
- (3b) Apply the postage paid shipping label to the return envelope.
- (3c) Please return your sample on a Monday -Thursday using any Royal Mail postbox.
Health Tests
Diabetes HbA1c Blood Test
Important: Activate your test online before you return your sample to avoid delays.
Video Instructions
Step 1
step 2
- (2a) Complete the details on your lab sample form.
- (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood collection tube.
- (2c) Place the sample into the sample bag provided.
- (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.
step 3
- (3a) Insert your bagged sample into the self-seal envelope provided.
- (3b) Apply the postage paid shipping label to the return envelope.
- (3c) Please return your sample on a Monday -Thursday using any Royal Mail postbox.
Full Thyroid Function Test
Important: Activate your test online before you return your sample to avoid delays.
Video Instructions
Step 1
step 2
- (2a) Complete the details on your lab sample form.
- (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood collection tube.
- (2c) Place the sample into the sample bag provided.
- (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.
step 3
- (3a) Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
- (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
- (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
- (3d) Please return your sample on a Monday-Thursday using any Royal Mail priority postbox.
Omega 3 and 6 (Fatty Acids) Test
Important: Activate your test online before you return your sample to avoid delays.
Video Instructions
Step 1
step 2
- (2a) Complete the details on your lab sample form.
- (2b) Now apply the 2 small URN stickers to the reverse of both blood spot cards.
- (2c) Place the 2 blood spot cards into the clear sample bag provided.
- (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.
step 3
- (3a) Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
- (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
- (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
- (3d) Please return your sample on a Monday-Thursday using any Royal Mail priority postbox.
Vitamin B12 Test
Important: Activate your test online before you return your sample to avoid delays.
Video Instructions
Step 1
step 2
- (2a) Complete the details on your lab sample form.
- (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood collection tube.
- (2c) Place the sample into the sample bag provided.
- (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.
step 3
- (3a) Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
- (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
- (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
- (3d) Please return your sample on a Monday-Thursday using any Royal Mail priority postbox.
Vitamin D Test
Important: Activate your test online before you return your sample to avoid delays.
Video Instructions
Step 1
step 2
- (2a) Complete the details on your lab sample form.
- (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood collection tube.
- (2c) Place the sample into the sample bag provided.
- (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.
step 3
- (3a) Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
- (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
- (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
- (3d) Please return your sample on a Monday -Thursday using any Royal Mail priority postbox.
Still need help?
Email us:
[email protected]
Call us:
General & Covid enquiries: 01604 930 385
Testing support:
If you require onsite or supervised testing
please contact us on [email protected]
Opening Hours:
Monday – Friday
Live chat: 8am – midnight
Telephone: 8am – midnight
Weekends
Live chat: 8am – 4pm
Telephone: 8am – 4pm