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Health Hub is all about you

1.37 minutes

Average first response time


Customers helped last month

Our customer promise

Offering the best customer experience is at the heart of everything we do here at Health Hub. We pride ourselves on continuously being able to make your journey to better health, easier, faster and more enriching.

We want to offer you a simple and effective way to understand more about what’s going on inside your body. This starts with having a website experience that’s fast, easy to understand and secure.

Our customer care team works around the clock to offer guidance and advice on everything from what is the right test for you, through to when you can expect to receive your test kit or results – with a rapid response time.

We only partner with accredited and trusted laboratories to ensure that the results you receive are accurate and reliable.

The customer experience is something that we understand will never be complete and we strive to continually improve.

Meet Rhianna

Rhianna joined Health Hub in April 2021 and has made a huge positive impact in our customer care team!

Customers regularly comment on Rhianna’s fast response time and friendly, positive attitude when dealing with their enquiries – just take a look at our Trustpilot to see for yourself.

Outside of her part-time hours with Health Hub, Rhianna is also studying and training with the ambition to get onto the Team GB cycling team. With starting very late within the sport, Rhianna is slowly making her way up the ranks in an attempt to get onto the team and ultimately win those medals and titles.

We love being able to support up and coming talent on their journey especially when it relates to health and wellbeing.

Customer success stories


Natalie shares her recent experience of using Health Hub.


Hear about Molly’s recent experience taking one of our food intolerance tests.

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